The Digital Dance

Watch Todd Duncan and Michael Seminari of Stratmor Group break down customer satisfaction best practices at the convergence of Trust, Technology, and Trends.

In the session, you will learn:

● How to improve borrower satisfaction

● The effects of COVID-19 on the borrower experience

● How to decode data

● Breakdowns in the closing process

● How to problem-solving with data

● How to use the Net Promoter Score

Course curriculum

  • 1

    Breakout Session

    • The Digital Dance